سياسة الاستبدال والاسترجاع

General Provisions Your purchase and use of the products available on this site are subject to the Terms of Use and Service. The store may choose to accept, reject, or cancel your order in certain cases, for example if the product you wish to purchase is unavailable, if the product is priced incorrectly, or if the order is found to be fraudulent. The site will refund the amount paid for orders that are not accepted. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, software, and trademarks, are the exclusive property of the store and are protected by copyright laws. By purchasing or sending an email, you agree to receive any emails or notifications regarding the order. The store reserves the right to make any modifications or changes to its website, policies, and related agreements, including the privacy policy and the document of Terms of Service, as well as the exchange and return policies. Product Exchange and Return Policy: To maintain product quality and preservation validity, products cannot be returned unless there is a defect or problem with the product. The store bears the cost of inspection if the description is proven to be incorrect. *Golden Warranty* How can I recover my money if I receive an item that does not match the description? When you receive an item that is not identical to what was chosen on the site, you can request a refund of the amount along with the inspection fee within 7 days of receiving the order based on the shipping company's data. When the inspection result proves a discrepancy from the description, we will immediately start procedures to refund your money, whether it is the amount paid for the item, the shipping fee, or the inspection and delivery fee. *Damage Warranty* When products remain with the shipping company for more than 10 working days, we do not bear the damages caused by storage and do not accept returns to preserve quality. In case of non-receipt of the order, the customer must bear the return costs of 45 riyals, which will be transferred to the company's accounts (the amount owed): Via Al Rajhi 585608016095153 Or any other bank via IBAN SA2980000585608016095153 Shatha Al-Ghaim Trading